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Is there a long-term lease? No, the rental agreement is month-to-month.
When is my rental fee due? We prorate in, so that rent is due on the first of each month. If payment is not received by the 5th day after your rental date a late fee of $10 is assessed, and a second late fee of $10 will be added if rent is still unpaid by the 25th of the month.
Will I receive a monthly "bill"? We do not send a monthly bill; we will send you a notice via email if you give us your email address. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge.
What forms of payment do you accept? We accept cash, check, Paypal and major credit cards.
What may I store? Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
How tall / wide are your doors? Door sizes vary by unit size and range from 3’8” to 10.8’ wide. Our roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock? Yes, you can purchase one from us or use one that you may already have.
Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store? No, we recommend contacting your insurance agency. We can put you in contact with Tenant One, which insures stored goods. Talk to the manager for details.
Are surveillance cameras monitored?The cameras are recording video 24 hours a day but they are not constantly monitored.
May I allow friends or relatives to access my unit? You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.
Can I share access to the space with my family and coworkers? Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property? The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
Can I get a refund? It is a policy that our self-storage facility does not prorate rental payments for any partial months.
What are the office hours? Office hours vary depending on site location.
What are the gate hours? Gate access is either 7 days a week, 24 hours a day or 6 am to 9 pm daily, depending on location.
What happens if I lose the key to my storage unit? You hold the only key to your storage unit. However, if you should misplace it, we can cut your lock off for a fee of $25. In addition, we have locks for sale so you can replace the lock and have a new set of keys.
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